School Literacy Network customer privacy notice
Last updated – 21st January 2025
Name Registered with the ICO: Libraries Unlimited South West
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Information that school admins add to the school portal
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- Who we share information with
- How to complain
Contact details
Post – Libraries Unlimited, Exeter Library, Rougemont Place, Castle Street, Exeter, Devon, EX4 3PQ
Email – Data@librariesunlimited.org.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names, roles and contact details
- Addresses
- Purchase or account history
- Account information
- Website user information (including user journeys and cookie tracking)
- Photographs or video recordings
- Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
- Names, roles and contact details
- Addresses
- Payment details (including card or bank information for transfers and direct debits)
We collect or use the following information for service updates or marketing purposes:
- Names, roles and contact details
- Addresses
- Marketing preferences
Information that school admins add to the school portal
When school admins add staff members to their school portal, they should use a school email address as this be added to our mailing list. School admins must let colleagues know that they are be doing it. They will be able to opt out via any of our emails if they wish.
School admins are responsible for the maintenance of additional users added and for their removal when they no longer work for the organisation.
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure – You have the right to ask us to delete your personal information.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
- Your right to object to processing – You have the right to object to the processing of your personal data.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
- Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
How long we keep information
Any personal data will be retained for 6 years after you no longer receive services from the SLN or last engage with us, whichever is the latter.
We will no longer issue direct marketing after 18 months from when you no longer receive services from the SLN or last engage with us, whichever is the latter.
Who we share information with
Others we share personal information with:
- Professional consultants
- Suppliers and service providers
- Libraries Unlimited staff members
Paid members are responsible for the maintenance of additional users added and for their removal when they no longer work for the organisation.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint