Frequently Asked Questions

Browse answers to common questions on topics including membership, training and resources. If you can’t find what you need, we’re here to help.

Membership

What are the benefits of becoming a member?

Members gain access to exclusive training sessions, a comprehensive and wide-ranging suite of downloadable teaching resources, advice and support documents, and a vibrant community of educators. 

How do I sign up for membership?

You can sign up on our Membership page. If you have any questions about the process, then do please get in touch.

What’s included in the membership fee?

The Essential Membership fee includes 8 logins for your account and access to standard training, a vast suite of downloadable resources, and discounted access to additional training. Certain premium resources or events may incur additional costs. 

The Premium Membership fee covers access to all standard training, plus a choice of three additional training sessions from across the year. The entire resource library is included in premium membership, with the ability to add up to fifteen logins to your school account.

Can I cancel my membership at any time?

Yes, you can cancel your membership anytime through your account settings. Note that it is an annual subscription, and refunds are not available for partial membership periods.

How do I renew my membership?

You will be sent a reminder near the time of renewal. The easiest, quickest and cheapest way to renew is through our online payment system. Renewals online will be offered at a discounted rate. Need an invoice? We have that covered too! Payment by invoice is an option you can request at checkout. See a walkthrough of the renewals process here.

Training

How do I book training sessions?

You can book training sessions via the Events tab and Calendar under the Training page. Select the session you want and follow the prompts to confirm your booking.

Please watch the clip below for more details about how to book onto an event.

 

Are training sessions included in the membership?

Our half-termly training sessions are included in your Premium or Essential membership. Additional workshops and training are offered at a discounted rate to Essential members and up to three are included for Premium members. If a session has an additional cost, you’ll be informed during the booking process.

What if I miss a live training session?

Many sessions are recorded and made available for later viewing. Search the Resources page for access to recordings of our Network Meetings.
To enquire about recordings of other training please email us for details.

How do I access tailored CPD?

Talk to us! Email us or go old-school and pick up the phone. We can also easily set up video calls and are always happy to discuss individual needs.

Can I suggest a topic for training or resources?

Absolutely! We welcome member feedback. Most of our existing resources and training have come from member requests. Send us your suggestions on the Contact Us page to share your ideas.

Resources

What kind of resources are available to download?

Everything for making your English teaching and leadership a success, from teaching slides to plans, audits, advice and assessment, we’ve got you covered. 

How often are new resources added?

New resources are added all the time, so you’ll always have fresh content to support your teaching.

Can I share resources with colleagues?

As set out in the terms and conditions, resources are for the membership school’s use only. If your colleagues or friends are interested, encourage them to join as members too.

Are resources unlimited with membership?

With Premium Membership, it’s all in – every resource is included! Essential membership, as the name suggests, covers all the essentials needed for successful English support. Basic membership is restricted access to some samples from our amazing library and one specified recording of an online CPD session.

Payments

What payment methods do you accept?

We accept major credit/debit cards and PayPal. By request, we can also provide invoices if required.

Are there any discounts for trusts or groups of schools?

We know that the make-up of each school and group of schools is different. If you are part of a very large group, federation or trust of schools who are interested in becoming members then talk to us. Similarly, if you are a very small school (below one hundred on roll) then get in touch also.

Is there a refund policy?

Refunds are not available for downloaded resources or partial membership periods. If you encounter an issue, contact us for assistance.

Support

Who do I contact if I have a problem with my membership or booking?

You can reach our support team via the Contact Us page or email us directly at hello@schoollitnet.org.uk

How do I update my account details?

Log into your account and navigate to the Account Settings page to update your information.

I forgot my password - what should I do?

Click ‘Forgot Password’ on the login page, and you’ll receive an email to reset it.

Why I am not receiving SLN newsletter and other updates?

If you are not receiving emails from us then please check your junk or spam folders and mark our email address as safe. If you are still having problems, please visit this page for further advice: Are you receiving us?